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Home  /  Terms and Conditions

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Terms and Conditions

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1. Please read these Terms and Conditions carefully, they will apply to your use of the Elite Direct Pharma Limited website including on-line services available on that site alongside our telephone service. By using this website and our telephone ordering service you are agreeing to these Terms and Conditions. From time to time we may change these terms and conditions and will post revisions on our website. We recommend you regularly review these Terms and Conditions and your continued use of this website will constitute acceptance of any changes to the website terms. These Terms and Conditions shall not affect any statutory rights which you may from time to time be entitled to, to the extent that such rights cannot be varied or excluded by law.
2. All products advertised by the Elite Direct Pharma Limited on-line via the Elite Direct Pharma Limited website are sold subject to acceptance of the order by Elite Direct Pharma Limited and availability of the product and are sold by the Elite Direct Pharma Limited subject to the Elite Direct Pharma Limited’s Terms and Conditions of Sale. If an item is out of stock you will be advised by email or by telephone within 24 working hours of us receiving your order. You will be offered an alternative product if one is available or you may cancel your order.
3. If you are a private consumer (as opposed to buying for business use) you may cancel any order made by you via the Elite Direct Pharma Limited website at any time within 7 days of receipt by you of the product. You must notify us either by email to sales@elitedirectpharma.co.uk or by telephone on 0330 151 950. Please note exceptions apply in the case of sterile/pharmaceutical products which have been removed from sealed packaging. You must return the products in the same condition that they were in when they were despatched to you. Please refer to Elite Direct Pharma Limited’s Terms and Conditions of Sale.
4. Elite Direct Pharma Limited may (directly or through its trusted affiliates), from time to time, send you information on offers and promotions. You will have the opportunity to notify us if you do not wish to receive such offers or be notified of further promotions. Please see our Privacy and Security Policy.
5. Elite Direct Pharma Limited reserves the right to withdraw any product from the Elite Direct Pharma Limited website at any time and we may refuse to process any transaction at any time at our sole discretion.
6. No part of this site may be reproduced in any form whether electronically or otherwise without the prior written consent of Elite Direct Pharma Limited other than for the purposes of keeping a record of transactions entered into via our website. Any other use of materials on this site is strictly prohibited and Elite Direct Pharma Limited reserves all its rights in respect of any intellectual property used on this website.
7. You acknowledge that you are solely responsible for all electronic communications sent from your computer to us. You must use this website for lawful purposes only.
8. This website may contain links including hyperlinks which are provided for your convenience and the inclusion of any link does not imply endorsement or approval by us of the linked website, its operator or content.
9. You acknowledge that Elite Direct Pharma Limited makes no representation or warranty in respect of the availability of this website or that it is error free. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
10. Where Elite Direct Pharma Limited accepts an order from you to purchase products, the language that shall be offered to you shall be English only.
11. The use of data that you provide to us or which is collected by us on this website is governed by our Privacy and Security Policy as set out below.
12. If you wish to contact us please do so by either writing to us at the following address: Customer Services, Elite Direct Pharma Limited Unit 8, Guardian Point, Guardian Street, Warrington, WA5 1SJ. sales@elitedirectpharma.co.uk or call 0330 151 950.
13. These Terms and Conditions shall be governed by and construed in accordance with English law, and both Elite Direct Pharma Limited and you agree that any dispute arising under or in connection with these Terms and Conditions shall be referred to the non-exclusive jurisdiction of the English Courts.
14. Elite Direct Pharma is not responsible for any loss of income due to non-delivery or late deliveries.
15. Elite Direct Pharma are not responsible for the orders/ products when they leave the Pharmacy. If the order is sent out from the Pharmacy and the order is then delivered without anyone home, the customer is liable for any actions that are taken by our delivery couriers.
16. If your order has missing items or damaged items this needs to be reported to Elite Direct Pharma within 14 days or receiving the item(s).

Prescription Limits

We have to limit prescriptions to justify named patient basis supply. The following limits apply:

• Toxin limits: 5 dual Azzalure or 500 units Botox / Bocouture in 3 months.
• Injection limits: 3 packs of 10 such as Diluent, Anaesthetic.
• Filler limit: 20 per month.
• Peels/medicinal creams limit: 5 packs, except 5g sizes singles x 10, multi packs x 2.
• In cases of shortages we will ration out supply to be fair to all customers ie Hyaluronidase, Adrenaline.

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