Frequently Asked Questions

All our parcels are sent next day delivery by DPD Local. You can choose at checkout:

Northern Ireland with Royal Mail (1 to 2 days) £9.99
Ireland £20
Shetland Islands £40
Royal Mail next working day £12.99
Royal Mail next working day with track £7.99
DPD next working day (Monday to Friday) £9.99

All orders placed before 4.00pm will be dispatched the next working day.

During checkout, you will be able to generate an e-prescription or upload a copy of your prescription

– Alternatively, you can email it to prescriptions@elitedirectpharma.co.uk, with your order number (shown on your order confirmation email) in the subject

– WhatsApp a picture of your prescription to 07724164380

If you don’t send us your prescription, we won’t be able to dispatch your items.

You must post all original private prescriptions to the following address within 72 hours of placing an order:

Elite Direct Pharma
Unit 8,

Guardian Point,

Guardian Street,

Warrington,

WA5 1SJ.

We are a UK registered company and all transactions are in GBP (British pound sterling – £).

Please download your prescription form from below link:
Private Prescription Form

All of our prices are exclusive of VAT (20%)
If an order is followed with a prescription, no VAT will be charged. Any orders without prescription (not including POMS) 20% VAT will be need to be paid in order for your order to be dispatched.

Frequently Asked Questions

All our parcels are sent next day delivery by DPD Local. You can choose at checkout:
Ireland/Northern Ireland two-day DPD delivery £26.99
Next day DPD anytime £6.99
Next day DPD before 12 noon £26.99
Next day DPD before 10.30am £30.99
Saturday DPD £19.99
All orders placed before 4.00pm will be dispatched the next working day.
During checkout, you will be able to upload a copy of your prescription
– Alternatively, you can email it to prescriptions@elitedirectpharma.co.uk, with your order number (shown on your order confirmation email) in the subject
– WhatsApp a picture of your prescription to 07724164380
If you don’t send us your prescription, we won’t be able to dispatch your items.
You must post all original private prescriptions to the following address within 72 hours of placing an order:
Elite Direct Pharma
Unit 8,
Guardian Point,
Guardian Street,
Warrington,
WA5 1SJ.
We are a UK registered company and all transactions are in GBP (British pound sterling – £).
Please download your prescription form from below link:
Private Prescription Form
All of our prices are exclusive of VAT (20%)
If an order is followed with a prescription, no VAT will be charged. Any orders without prescription (not including POMS) 20% VAT will be need to be paid in order for your order to be dispatched.

If you have any questions, Please Get the news by subscribing to our newsletter.

    [et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ custom_margin=”||||true|false” custom_padding=”0px||0px||true|false” box_shadow_style=”preset3″ box_shadow_vertical=”4px” box_shadow_blur=”10px” box_shadow_color=”rgba(0,0,0,0.16)” box_shadow_position=”inner” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Source Sans Pro||||||||” text_text_color=”#202020″ text_font_size=”16px” text_line_height=”16px” global_colors_info=”{}”]

    Home  /  FAQs

    [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Source Sans Pro||||||||” text_text_color=”#202020″ text_font_size=”16px” text_line_height=”16px” global_colors_info=”{}”]

    Home  /  FAQs

    [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||30px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_font=”Source Sans Pro|700|||||||” header_text_color=”#1c1c1c” header_font_size=”39px” header_line_height=”60px” custom_margin=”||6px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]

    Frequently Asked Questions

    [/et_pb_text][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ _module_preset=”default” width=”84px” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Source Sans Pro||||||||” text_text_color=”#1c1c1c” text_font_size=”16px” text_line_height=”25px” max_width=”600px” module_alignment=”center” global_colors_info=”{}”]

    We’ve put together some answers to the most frequent questions our customers have asked us. If you can’t find the information you are looking for, please contact us.

    [/et_pb_text][et_pb_accordion open_toggle_text_color=”#1c1c1c” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1c1c1c” closed_toggle_background_color=”#FFFFFF” icon_color=”#7ebec5″ _builder_version=”4.16″ _module_preset=”default” toggle_text_color=”#1c1c1c” toggle_font=”Source Sans Pro|700|||||||” closed_toggle_font=”Source Sans Pro|700|||||||” body_font=”Source Sans Pro||||||||” body_text_color=”#202020″ body_font_size=”16px” body_line_height=”25px” custom_margin=”7px|||||” border_width_all=”0px” border_width_top=”1px” border_width_bottom=”1px” global_colors_info=”{}”][et_pb_accordion_item title=”Your Title Goes Here” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}” open=”on”]

    Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

    [/et_pb_accordion_item][et_pb_accordion_item title=”How much does delivery cost?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]

    All our parcels are sent next day delivery by DPD Local. You can choose at checkout:

    Ireland/Northern Ireland two-day DPD delivery £26.99

    Next day DPD anytime £6.99

    Next day DPD before 12 noon £26.99

    Next day DPD before 10.30am £30.99

    Saturday DPD £19.99 

    [/et_pb_accordion_item][et_pb_accordion_item title=”What is the delivery cut-off?” open=”off” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]

    All orders placed before 4.00pm will be dispatched the next working day.

    [/et_pb_accordion_item][et_pb_accordion_item title=”How do I send my prescription?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]

    During checkout, you will be able to upload a copy of your prescription 

    – Alternatively, you can email it to prescriptions@elitedirectpharma.co.uk, with your order number (shown on your order confirmation email) in the subject 

    – WhatsApp a picture of your prescription to 07724164380

    If you don’t send us your prescription, we won’t be able to dispatch your items.

    You must post all original private prescriptions to the following address within 72 hours of placing an order:

    Elite Direct Pharma

    Unit 8,

    Guardian Point,

    Guardian Street,

    Warrington,

    WA5 1SJ.

     

    [/et_pb_accordion_item][et_pb_accordion_item title=”Which currencies are accepted?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]

    We are a UK registered company and all transactions are in GBP (British pound sterling – £).

    [/et_pb_accordion_item][/et_pb_accordion][et_pb_accordion open_toggle_text_color=”#1c1c1c” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1c1c1c” closed_toggle_background_color=”#FFFFFF” icon_color=”#7ebec5″ _builder_version=”4.16″ _module_preset=”default” toggle_text_color=”#1c1c1c” toggle_font=”Source Sans Pro|700|||||||” closed_toggle_font=”Source Sans Pro|700|||||||” body_font=”Source Sans Pro||||||||” body_text_color=”#202020″ body_font_size=”16px” body_line_height=”25px” border_width_all=”0px” border_width_top=”1px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”Where can I find your private prescription template?” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Please download your prescription form from below link: Private Prescription Form  [/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to pay VAT?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]

    All of our prices are exclusive of VAT (20%)

    If an order is followed with a prescription, no VAT will be charged. Any orders without prescription (not including POMS) 20% VAT will be need to be paid in order for your order to be dispatched.

     

    [/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#2f3741″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Source Sans Pro|700|||||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF” header_2_font_size=”30px” header_2_line_height=”60px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]

    Didn’t Answer Your Question?

    [/et_pb_text][et_pb_divider color=”#8ebce8″ divider_weight=”2px” _builder_version=”4.16″ _module_preset=”default” max_width=”84px” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Source Sans Pro||||||||” text_text_color=”#FFFFFF” text_font_size=”16px” text_line_height=”25px” global_colors_info=”{}”]

    If you can’t see any answers to your questions please get in touch below

    [/et_pb_text][et_pb_contact_form captcha=”off” submit_button_text=”Send” _builder_version=”4.16″ _module_preset=”default” _unique_id=”341fd585-d8a6-4bea-911c-1713ec8ee281″ form_field_background_color=”RGBA(0,0,0,0)” form_field_text_color=”#FFFFFF” form_field_focus_background_color=”RGBA(0,0,0,0)” form_field_focus_text_color=”#FFFFFF” form_field_font=”Source Sans Pro|700|||||||” form_field_font_size=”16px” form_field_line_height=”25px” custom_button=”on” button_text_size=”15px” button_text_color=”#2f3741″ button_bg_color=”#FFFFFF” button_border_width=”0px” button_border_radius=”0px” button_font=”Source Sans Pro|700||on|||||” button_use_icon=”off” button_custom_padding=”10px|45px|10px|45px|true|true” max_width=”600px” module_alignment=”center” border_width_all=”1px” border_color_all=”#8ebce8″ global_colors_info=”{}”][et_pb_contact_field field_id=”Name” field_title=”Name” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Enter Message…” field_type=”text” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][/et_pb_contact_form][/et_pb_column][/et_pb_row][/et_pb_section]