Frequently Asked Questions

All our parcels are sent next day delivery by DPD Local. You can choose at checkout:

Ireland/Northern Ireland two-day DPD delivery £26.99

Next day DPD anytime £6.99

Next day DPD before 12 noon £26.99

Next day DPD before 10.30am £30.99

Saturday DPD £19.99

All orders placed before 4.00pm will be dispatched the next working day.

During checkout, you will be able to upload a copy of your prescription

– Alternatively, you can email it to prescriptions@elitedirectpharma.co.uk, with your order number (shown on your order confirmation email) in the subject

– WhatsApp a picture of your prescription to 07724164380

If you don’t send us your prescription, we won’t be able to dispatch your items.

You must post all original private prescriptions to the following address within 72 hours of placing an order:

Elite Direct Pharma
Unit 8,

Guardian Point,

Guardian Street,

Warrington,

WA5 1SJ.

We are a UK registered company and all transactions are in GBP (British pound sterling – £).

Please download your prescription form from below link:
Private Prescription Form

All of our prices are exclusive of VAT (20%)
If an order is followed with a prescription, no VAT will be charged. Any orders without prescription (not including POMS) 20% VAT will be need to be paid in order for your order to be dispatched.

Frequently Asked Questions

All our parcels are sent next day delivery by DPD Local. You can choose at checkout:
Ireland/Northern Ireland two-day DPD delivery £26.99
Next day DPD anytime £6.99
Next day DPD before 12 noon £26.99
Next day DPD before 10.30am £30.99
Saturday DPD £19.99
All orders placed before 4.00pm will be dispatched the next working day.
During checkout, you will be able to upload a copy of your prescription
– Alternatively, you can email it to prescriptions@elitedirectpharma.co.uk, with your order number (shown on your order confirmation email) in the subject
– WhatsApp a picture of your prescription to 07724164380
If you don’t send us your prescription, we won’t be able to dispatch your items.
You must post all original private prescriptions to the following address within 72 hours of placing an order:
Elite Direct Pharma
Unit 8,
Guardian Point,
Guardian Street,
Warrington,
WA5 1SJ.
We are a UK registered company and all transactions are in GBP (British pound sterling – £).
Please download your prescription form from below link:
Private Prescription Form
All of our prices are exclusive of VAT (20%)
If an order is followed with a prescription, no VAT will be charged. Any orders without prescription (not including POMS) 20% VAT will be need to be paid in order for your order to be dispatched.

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    Home  /  FAQs

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    Frequently Asked Questions

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    We’ve put together some answers to the most frequent questions our customers have asked us. If you can’t find the information you are looking for, please contact us.

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    [/et_pb_accordion_item][et_pb_accordion_item title=”How much does delivery cost?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]

    All our parcels are sent next day delivery by DPD Local. You can choose at checkout:

    Ireland/Northern Ireland two-day DPD delivery £26.99

    Next day DPD anytime £6.99

    Next day DPD before 12 noon £26.99

    Next day DPD before 10.30am £30.99

    Saturday DPD £19.99 

    [/et_pb_accordion_item][et_pb_accordion_item title=”What is the delivery cut-off?” open=”off” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]

    All orders placed before 4.00pm will be dispatched the next working day.

    [/et_pb_accordion_item][et_pb_accordion_item title=”How do I send my prescription?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]

    During checkout, you will be able to upload a copy of your prescription 

    – Alternatively, you can email it to prescriptions@elitedirectpharma.co.uk, with your order number (shown on your order confirmation email) in the subject 

    – WhatsApp a picture of your prescription to 07724164380

    If you don’t send us your prescription, we won’t be able to dispatch your items.

    You must post all original private prescriptions to the following address within 72 hours of placing an order:

    Elite Direct Pharma

    Unit 8,

    Guardian Point,

    Guardian Street,

    Warrington,

    WA5 1SJ.

     

    [/et_pb_accordion_item][et_pb_accordion_item title=”Which currencies are accepted?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]

    We are a UK registered company and all transactions are in GBP (British pound sterling – £).

    [/et_pb_accordion_item][/et_pb_accordion][et_pb_accordion open_toggle_text_color=”#1c1c1c” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1c1c1c” closed_toggle_background_color=”#FFFFFF” icon_color=”#7ebec5″ _builder_version=”4.16″ _module_preset=”default” toggle_text_color=”#1c1c1c” toggle_font=”Source Sans Pro|700|||||||” closed_toggle_font=”Source Sans Pro|700|||||||” body_font=”Source Sans Pro||||||||” body_text_color=”#202020″ body_font_size=”16px” body_line_height=”25px” border_width_all=”0px” border_width_top=”1px” border_width_bottom=”1px” locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”Where can I find your private prescription template?” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]Please download your prescription form from below link: Private Prescription Form  [/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to pay VAT?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]

    All of our prices are exclusive of VAT (20%)

    If an order is followed with a prescription, no VAT will be charged. Any orders without prescription (not including POMS) 20% VAT will be need to be paid in order for your order to be dispatched.

     

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    If you can’t see any answers to your questions please get in touch below

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